Screen Media, Oslo
LundHalsey has proved attentive and very professional from day one.
There was not a single wish that was impossible to deliver and LundHalsey delivered exactly what was agreed upon.
Lars Marius Walbye
Technical Operations Manager
After Marius viewed our e-Type range during our annual IBC exhibition, he made contact on behalf of Screen Media (Olso, Norway) as they had an urgent project with a very tight deadline.
We then invited Screen Media for a design workshop / factory tour whereby the project and design was discussed in full detail until we were all completely clear on what it is they required. I am pleased to confirm that we were able to produce the tailored design as per their request and deliver within their tight schedule.
– Will Lund, Proposals Manager, LundHalsey
Stage 1: Concept Design
Stage 2: 3D Renders
Stage 3: Installation
Please describe your customer service experience with LundHalsey from start to finish?
LundHalsey has proved attentive and very professional from day one. We got a dedicated contact and were well followed up throughout the process. We had a number of custom requests which were all received with enthusiasm and willingness to resolve. There was not a single wish was impossible to deliver and LundHalsey delivered exactly what agreed upon. Technical drawings were provided for each step as the design process progressed along with high quality 3D renders. We were invited to LundHalsey for a closer look at the available consoles and solutions before we started the final design process. Our contact had set us up for the day and went through the solutions that exist, and showed us the factory and the production process.
Were you pleased with the quality and finish of the final product?
The consoles build quality was very high and the different solutions we requested work exactly the way we want. The consoles were very easy to put together and arrived with a professional assembly video we were given answers to any questions regarding the assembly.
How do you feel the after sales response from LundHalsey has been?
Our LundHalsey contact was always available and set aside time when we needed it. We never got a feeling of being No. 2 in the queue. We were well followed up throughout the process. In regards to responsiveness, we received a mail within minutes from phone calls and with updated drawings when needed.
Would you like to use LundHalsey again and would you recommend them?
We are certainly looking forward to using LundHalsey on future projects and we have, and will continue to recommend LundHalsey to other companies. I would like to congratulate LundHalsey on their excellent lead time. We gave LundHalsey a very short deadline for production, packing and shipping, due to the start date for our productions from this region. Early morning on the agreed delivery date, the trucks were ready for delivery outside our premises in Oslo. All goods were professionally packaged in large crates with the contents arriving in perfect condition and very well protected. We have also received a great follow-up after delivery which has included additional orders.
In other words, we are very pleased with the whole process, the delivery, the finished product and the post sale follow-up.
We are very pleased to recommend LundHalsey.